Help centre

How can we help?

Answers on mixing, orders, shipping, custom labels and visiting the distillery.

Track your order

Have your order or tracking number handy.

Worried about breakages in transit?

Don't be. We pack every order carefully in eco-friendly, secure packaging so your bottles arrive in one piece.

Mixing & serving

Our spirits are made to be experimented with. Here's where to start.

How do I mix my vodka?

Our spirits are made to be experimented with, so there's no wrong answer. For a simple start, we recommend topping it with lemonade. From there, mix it with whatever you like.

How do I mix my gin?

Our spirits are made to be experimented with, but for a simple start we recommend soda water or tonic water.

How do I enjoy the dessert-style spirits, like Honeycomb Vodka?

Treat them like dessert. Pour them over ice cream, or blend them into a milkshake. You can also shake with our caramel espresso martini.

How do I serve the premixes and pre-batches?

Premixes are ready to go. Just pour over ice; there's nothing to add. For the Caramel Espresso Martini, add a shot of espresso to make it go further.

Pre-batches are a cocktail in a bottle. Add one or two ingredients and you're done. The recipe is on the side of the bottle.

How do I use a cocktail kit?

Every cocktail kit comes with a recipe card that walks you through making it.

How should I drink the liqueurs?

Enhance your favorite cocktails without diluting the flavor, or enjoy it neat over ice.

Orders & shipping

Where your order is, when it'll land and what it costs to send.

When will my order arrive?

Orders are typically processed and shipped within 1–3 business days, and standard delivery takes about 2–8 business days after dispatch. (May differ during peak times due to shipping carrier delays)

How do I track my order?

Your tracking number is in your shipping confirmation email. Pop it (or your order number) into our parcel tracker to see where it's up to.

Do you offer free shipping?

Yes. Every order over $150 ships free with standard delivery.

Can I send an order straight to someone as a gift?

Yes. Ship it directly to their address; we don't include any pricing or recipts in the parcel.

Use your own email at checkout so the order confirmation and tracking details come to you.

Do you gift wrap orders?

Not at the moment. Every order ships in eco-friendly, secure packaging, packed carefully so your bottles arrive undamaged. We do however offer bottle wrap covers.

Do I need to be 18 to order?

Yes. You must be 18 or over to purchase alcohol from us.

Cashback & store credit

Shop online, get some back to spend next time.

How does cashback work?

Most products on our website earn cashback. You'll see how much on the product page and in your cart before you check out.

Cashback is paid as store credit to your Newy account, and you can spend it on your next order.

When will I get my cashback?

Once your order is fulfilled, which is when we pack and send it. It isn't added when you place the order, so allow a few days. We'll email you when it lands.

How do I spend my store credit?

At checkout, sign in with the email you ordered with. Your balance shows up as a payment option, and you can put some or all of it towards your order.

How do I check my store credit balance?

Sign in to your account and your balance is shown on the Orders page.

Does store credit expire?

Yes. Store credit expires 4 months after it's added to your account. We'll send you a reminder before it runs out.

Is there anything that doesn't earn cashback?

Orders that use store credit don't earn cashback. On everything else it's worked out on what you pay for the products after any discounts, not on shipping.

Custom labels

Put your own words on a bottle.

How do custom labels work?

Design your label online with our label designer, then add it to your order. We print and apply the label in-house at the distillery.

How long does a custom label order take?

Custom label orders are printed and shipped within 2-5 business days. Standard delivery then takes about 2–8 business days after dispatch.

How much is a custom label?

Custom labels are $33.99.

Shimmer

What it is, what it tastes like and how to pour it.

What is shimmer gin and shimmer vodka?

Gin or vodka with edible glitter added, which gives it a pearlescent shimmer. The liquid catches the light in the bottle, and a swirl sends a soft cloud through the spirit.

Our shimmer gins are built on our award-winning Signature Gin (500ml, 40% ABV). Our shimmer vodkas are triple distilled from wheat (700ml, 37% ABV). Each comes in 11 colours.

Is the shimmer safe to drink?

Yes. The shimmer is edible glitter, made to be drunk. It isn't craft glitter.

Does the shimmer change the taste?

The shimmer is there for the look. The flavour comes from the spirit: juniper and floral notes in the gin, and a light, crisp vodka with a touch of sweetness.

Is shimmer vodka the same as glitter vodka?

Yes. The shimmer in our spirits is edible glitter. We call it shimmer because it moves through the liquid as a pearlescent swirl.

How do I pour a shimmer spirit?

Give the bottle a swirl first. Then pour over ice with tonic or soda for gin, or lemonade for vodka. A clear mixer and a clear glass show it best.

Can I add shimmer to other bottles?

Yes, on selected spirits. Look for the Add Shimmer option on the product page. It adds edible shimmer to your bottle for $5.

Our spirits

Storage, ingredients and what's in the bottle.

How should I store it once opened?

Keep it in the fridge or in a cool dry place, once opened and enjoy it within 12 months for the best flavour, It can still be had after the 12 months. Unopened bottles don't need refrigerating; a cool, dark spot is ideal.

Is it gluten-free, vegan and low in sugar?

Gluten-free: Yes. Our base spirit is made from wheat, but it's triple distilled, and the distillation process removes the gluten. That makes every product in our range gluten-free.

Vegan: Yes. We don't use any animal-derived fining agents.

Low in sugar: Most of our vodkas contain less than 5g of sugar per bottle, and our infused products have no added sugar.

Visiting the distillery

Tastings, events and finding us.

Where are you?

Unit 14 / 17 Aluminium Close, Edgeworth NSW 2285, on the outskirts of Newcastle. We're open Monday to Friday 9am–5pm and Saturday 10am–5pm, closed Sunday. There's free parking directly outside in our private carpark.

Can I do a free gin tasting in Newcastle?

Yes. Free tastings run at our cellar door in Edgeworth, on the outskirts of Newcastle, Monday to Friday 9am–5pm and Saturday 10am–5pm, with over 100 vodkas and gins to choose from.

For a sit-down, our guided tasting is three 15ml pours with mixers and garnishes, about 30 minutes. It's $20 per person when you book online at least two days ahead, or $35 for walk-ins. Book a tasting.

Can I hold an event at the distillery?

Yes. The distillery is available for private events of 10 to 100+ people. There's no venue hire fee, just a refundable security deposit to hold your date. Find out about venue hire.