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FAQS

General

What does Newy Distillery make?

We make an extensive range of uniquely flavoured vodkas and gins. We are also in the process of creating whisky, which will be ready for tasting in 2025. 

Where are you located?

Newy Distillery is located in the industrial area of Edgeworth, NSW.

Where can I buy your products?

You can purchase our range directly from our warehouse during opening hours. Alternatively, you can order online via our website, or visit one of our many stockists! Check out the ‘Stockists’ tab in our DISCOVER MORE section for more info.

What are your opening hours?

Our distillery is open for Tastings and Bottle Sales from 10am to 5pm Monday to Saturday and 12pm to 5pm Sundays!

How do I stock your products in my bottleshop?

You can contact our manager, April, to request a wholesale price list by emailing your details to wholesale@newydistillery.com.au.


Shipping

How much does shipping cost?

We ship orders to anywhere in Australia for a flat rate of $9.95! Express Post and TNT options are also available, however their cost is calculated based on your location at the checkout.

Do you ship overseas?

Unfortunately, our products are only shipped and sold within Australia. Hopefully sometime in the future we can hit the international market!

Where does my order get shipped from?

All orders are packed and sent directly from our Edgeworth distillery. Our staff take extra care when packing your order, making sure your bottles arrive safely to your door!

When will my order be shipped?

Orders are usually dispatched from our warehouse within 2 business days from time of purchase. Please allow up to 7 business days for dispatch during busy periods.

How long does it take for my order to be delivered?

We can never give a proper ETA on orders, however standard post can take approximately 7 business days to arrive, while Express Post and TNT Overnight options can take between 1 to 5 business days. Delivery times may vary based on your location.

What do I do if my order is taking too long?

Due to the current national climate and backlash of a global pandemic, shipping delays are common. If your order is taking longer than usual to arrive, make sure to lodge an enquiry with Australia Post via your tracking number, as once a parcel is with the courier, it becomes their responsibility. Please also take into account dispatch delays during busy periods. You can contact our dedicated staff via Facebook or email during trading hours for more info, or consult our Shipping Policy.


Click n’ Collect

Does Newy Distillery offer local pick ups?

Yes!! We now offer a Click n’ Collect service for local orders. Just select ‘Local Pick Up’ in the checkout.

How much does it cost?

Our Click n’ Collect service is free!

When will my order be ready for collection?

Our friendly front-of-house team will send you an email notification when your order is ready to be picked up from the distillery. Depending on stock levels, it can take 1-3 business days for orders to be ready for collection.

Where do I pick up my order from?

Your order will be available for collection from the front bar at our Edgeworth location. Please make sure to bring along a valid ID to verify your age and details!

 

Newy's Hidden Gem

Where is the bar located?

Newy's Hidden Gem is a cocktail bar located within Newy Distillery. Our address is 13-14/17 Aluminium Close, Edgeworth NSW.

What time is it open?

The bar is open from 5pm to midnight, on Friday and Saturday nights.

Who is allowed in?

Patrons aged 18 years and over are allowed to enter the bar.

Do we have to make a booking?

Bookings are highly recommended due to the limited capacity of the venue. Please email us at mail@newydistillery.com.au or message us on Facebook to secure a spot!

Does the bar serve food?

Yes, our bar provides an array of light snacks and cheese platters. We do not serve hot food, however customers are more than welcome to order food to be delivered to the distillery! Ask our friendly staff for more information.

 

Nutritional Info

Are your products gluten free?

Yes! All of our products are gluten free. Our vodka is wheat-based, however the gluten is dissolved during the distilling process.

What is the sugar content in your products?

All of our fruit-based products are made with real fruit, so sugar content can vary. Our gins and Fairy Floss flavoured vodka range each contain less than 5 grams of sugar per bottle.

Are your products vegan-friendly?

Our entire range is vegan, except for our Pink Vodka and Pink Gin. We can, however, make a custom vegan-friendly pink upon request, just contact our friendly staff via Facebook or email for more info!


Subscription Service

Do you have a subscription service? What does it entail?

We do offer a subscription service! The subscription is an option that you can select when purchasing products via the SHOP section on our website. It automatically makes either weekly, monthly or yearly orders for you at a discounted price. 

How much does your subscription cost?

The sign-up is free of charge, and the price of each order will vary, depending on the products you select.

How do I sign up?

You can make an account by hitting the VIP Membership tab in the DISCOVER MORE section of our website menu. Just fill out your details and you should be good to go!

Can I change the products I receive in my subscription?

You can indeed! Just login to your account via our website and hit ‘Manage Subscription’. From there, you should be able to change up the bottles you receive.

How do I pause or cancel my subscription?

You can pause or cancel your subscription by following the same step outlined above. If you are having difficulty cancelling your subscription, please contact us via Facebook or email!

 

For any other enquiries, please contact us by emailing mail@newydistillery.com.au, or send us a message on Facebook.

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